Job Location Type: Hybrid

About the Role 

As a Business Development Manager for the Windows devices brands at MicroWarehouse, you will be responsible for driving strategic growth, expanding market share, and maximising revenue opportunities across the Windows device portfolio. You will leverage your commercial acumen, relationship-building skills, and market insight to deliver innovative sales solutions and create value for partners and customers.

Key Responsibilities 

• Strategic Sales Execution: Develop and implement go-to-market strategies to accelerate Windows devices sales growth, targeting new business opportunities and expanding existing accounts. 
• Market Development: Identify and pursue new markets, verticals, and customer segments for the Windows devices   family, using data-driven insights and market intelligence. 
• Relationship Management: Build and nurture strong relationships with key stakeholders, including Microsoft, channel partners, and end customers, acting as a trusted advisor and brand ambassador. 
• Lead Generation & Pipeline Management: Proactively generate leads, manage a robust sales pipeline, and drive conversion through consultative selling and solution-based approaches. 
• Partner Enablement: Deliver training, support, and enablement programmes to empower partners and drive Windows device adoption. 
• Sales Forecasting & Reporting: Monitor sales metrics, KPIs, and market trends, providing regular reports and actionable insights to leadership. 
• Collaboration: Work cross-functionally with marketing, technical, and operations teams to deliver seamless customer experiences and support strategic initiatives. 
• Customer Advocacy: Gather and relay customer feedback to influence future sales strategies and product offerings. 
• Event Participation: Represent MicroWarehouse and Windows devices brands at industry events, conferences, and partner forums to build brand awareness and network with industry peers. 
• Align with the sales team to identify and introduce additional sales opportunities across the broader product portfolio. 

Required Skills & Experience 

• Proven track record in business development, sales, or account management within the IT or technology sector. 
• Deep understanding of Windows device market and the broader Microsoft ecosystem. 
• Strong commercial awareness and ability to identify and capitalise on market opportunities. 
• Excellent communication, presentation, and negotiation skills. 
• Results-driven, with a passion for exceeding targets and delivering growth. 
• Skilled in CRM software, sales forecasting, and pipeline management. 
• Ability to work independently and collaboratively in a fast-paced, dynamic environment. 
• Experience in partner enablement, training, and solution selling is highly desirable. 

Please send all resumes and cover note to sgagner@sherweb.com 

Department: Hardware / Software 

Job Location Type: Hybrid

About the Role 

We are seeking a motivated and ambitious Junior Account Manager / Inside Sales Representative to join our sales team. Reporting to the sales manager, this is a revenue-focused role where you will be expected to call customers and prospects regularly to generate qualified leads, nurture existing accounts, and close new business. 

You will learn how to manage a pipeline, execute sales strategies, and support partner growth. So, if you thrive in a fast-paced environment, enjoy building relationships over the phone, and are motivated by targets and results, this is the ideal entry point into a sales career in the technology/IT services sector. 

Key Responsibilities 

• Lead Generation & Sales Activities 
• Generate and qualify leads through regular outbound calls, emails, and digital outreach. 
• Schedule meetings, demos, and sales activity with prospects and existing clients. 
• Consistently meet and exceed revenue, activity, and pipeline targets. 
• Account Development & Revenue Growth 
• Maintain and expand relationships with assigned accounts, with a clear focus on upselling and cross-selling. 
• Promote campaigns, solutions, and offers to drive partner engagement and revenue. 
• Follow up with partners regularly to ensure opportunities are progressed. 
• Pipeline Management 
• Accurately log activities, opportunities, and progress in CRM (e.g., Microsoft Dynamics). 
• Prepare weekly reports on calls made, leads generated, and revenue achieved. 
• Sales Planning & Marketing Support 
• Prepare sales action plans and strategies with guidance from the manager. 
• Develop and maintain sales materials, proposals, and promotional content. 
• Plan and support direct marketing campaigns to drive business. 
• Collaboration 
• Work hand in hand with your colleagues from the Cloud division. 
• Work closely with your manager and sales team to share to refine pitch techniques and closing skills and share best practices. Participate in training and coaching to improve calling, closing, and account management skills. 

Requirements 

• Education & Experience
• Bachelor’s degree in Business, Marketing, IT, or equivalent experience.
• Prior customer contact experience (telesales, call centre, retail, internship, etc.) is an advantage.
• Skills & Competencies
• Ability to quickly build rapport and maintain strong relationships over the phone (confident, engaging, and persuasive).
• High energy, self-starter attitude.
• Goal-oriented and driven by working with quotas, KPIs, and revenue targets.
• Resilient, and comfortable making daily outbound calls.
• Strong organizational and reporting skills (familiarity with CRM systems and MS Office is a strong asset). 

What We Offer 

• Competitive base salary plus attractive commission structure based on sales performance.
• Clear training, onboarding, and mentorship to build your sales career.
• Career progression path into Account Manager
• A dynamic, international work environment in the tech/IT industry.
• Hybrid model: remote work on Monday & Friday, office from Tuesday to Thursday. 

Please send all resumes and cover note to sgagner@sherweb.com 

Job Location Type: Work in Office (5 days a week)

Here’s what we do and why we do it

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/.

Here's how you will contribute to the success of the company

• Assist and provide technical support by phone and email.
• Analyze and resolve technical issues related to our products; notably Azure, Cloud Performance, other related cloud services & Microsoft 365
• Guarantee availability and maintain the performance of physical and virtual environments through system monitoring.
• Participate in scheduled maintenances on IT related devices
• Collaborate with the IT Operations team to set up and improve projects.
• Take part in major migration projects.
• Lead customers through service configurations.
• Apply strong customer service skills to exceed client expectations. We always put our partners' happiness first.
• Deliver and follow up on problem resolutions and customer satisfaction.
• Help create and/or validate procedures and documentation related to your responsibility.
• Proactively and comprehensively document customer issues in our ticketing systems.
• Collaborate as a technical resource and share knowledge with others.
• Carry out all other related tasks per the job’s evolution and departmental needs.

Here's what you need to have and master to get the job

• College degree in IT or any other combination of pertinent training and experience. 
• 5-7 years of experience in a similar role. 
• Experienced in customer service;
• Excellent English skills, both spoken and written are essential;
• Experience in exploiting virtual infrastructures. 
• Experience in one or several of the following area (an asset): 
  • Microsoft Hyper-V and/or VMware vSphere. 
  • PowerShell Scripting. 
  • Microsoft System Center. 
  • Knowledge of Microsoft Azure or AWS. 
  • Veeam Backup and Replication 
  • Knowledge of clusters and high-availability environments. 
  • Experience in large-scale environments. 
  • Experience in the replication of multi-site environments. 
  • Operation of SaaS and IaaS services. 

Considerable growth opportunities

• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Benefits of working at MicroWarehouse (a Sherweb Company)

Sherweb is, above all, an environment where our customers’ needs are at the heart of everything we do. We are committed to living our values of passion, teamwork, and integrity every day.

A fast-paced work environment that adapts to you 

• A friendly and diverse culture where inclusion and equality are at the heart of our actions
• State-of-the-art technology and tools
• A results-oriented culture that recognizes talent, initiative, and out-of-the-box thinking
• Annual performance-based salary review
• Generous and caring colleagues from diverse professional and cultural backgrounds

 A Flexible Total Compensation Offer 

• A competitive base salary
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options  

Please send all resumes and cover note to agillam@sherweb.com 

Job Location Type: Work in Office (5 days a week)

Here’s what we do and why we do it

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/.

Here's how you will contribute to the success of the company

• Assist and provide technical support by phone, email or chat.
• Analyze and resolve technical issues related to our products and services, notably Microsoft 365 & Azure
• Lead customers through service configurations.
• Provide a very high customer service level.
• Apply strong customer service skills to exceed client expectations. We always put our partners' happiness first.
• Deliver and follow up on problem resolutions and customer satisfaction.
• Proactively and comprehensively document customer issues in ticketing systems.
• Collaborate as a technical resource and share knowledge with others.
• Act as a reference for Level 2 Technical Advisors and resolve unresolved issues.
• Share your knowledge with Level 2 Technical Advisors.
• Be involved in specific projects and give training sessions occasionally.
• Carry out all other related tasks per the job’s evolution and departmental needs.

Here's what you need to have and master to get the job

• College diploma or equivalent in an IT field, computer science or equivalent experience. 
• 1 to 3 years of experience in technical support and customer service.
• Certifications in computer-based fields (an asset).
• Excellent English skills, both spoken and written are essential;
• Excellent knowledge of Microsoft-365 applications.
• Work from office 5 days per week is required

Considerable growth opportunities

• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Benefits of working at MicroWarehouse (a Sherweb Company)

Sherweb is, above all, an environment where our customers’ needs are at the heart of everything we do. We are committed to living our values of passion, teamwork, and integrity every day.

A fast-paced work environment that adapts to you 

• A friendly and diverse culture where inclusion and equality are at the heart of our actions
• State-of-the-art technology and tools
• A results-oriented culture that recognizes talent, initiative, and out-of-the-box thinking
• Annual performance-based salary review
• Generous and caring colleagues from diverse professional and cultural backgrounds

 A Flexible Total Compensation Offer 

• A competitive base salary
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options 

Please send all resumes and cover note to agillam@sherweb.com