Department: Hardware / Software 

Job Location Type: Hybrid

About the Role 

MicroWarehouse is Ireland’s leading distributor of IT products, committed to delivering high-quality technology solutions to its customers. Since joining Sherweb in December 2024, MicroWarehouse and Sherweb have combined their strengths to build the global cloud marketplace of choice for Managed Service Providers (MSPs). Together, they bring deep local expertise and global reach, driving innovation and delivering exceptional value to partners worldwide.

Here's how you will contribute to the company’s success.  

As a Strategic Account Manager at MicroWarehouse/Sherweb, you will play a pivotal role in driving strategic growth, expanding market share, and maximizing revenue across our cloud solutions portfolio. Leveraging your strong commercial acumen, relationship-building expertise, and market insight, you will deliver innovative sales strategies that create tangible value for our partners.

Here's how you will contribute to the success of the company

• Act as a strategic advisor to our partners: Build and maintain strong relationships, actively participate in industry events, and identify partner objectives and needs to deliver high-value cloud solutions.
• Drive growth through cross-sell and upsell opportunities: Identify and capitalize on additional revenue streams with existing partners.
• Collaborate across teams: Build strong internal relationships with Product, Marketing, Presales, and other key stakeholders to ensure alignment and deliver exceptional partner support.
• Plan and execute innovative sales strategies: Design and implement processes for your territory to optimize sales performance.
• Stay ahead of the market: Maintain deep industry knowledge and monitor market and competitor trends to proactively adjust strategies. 

 Here's what you need to have and master to get the job

• A minimum of 3 years of experience as a strategic account manager (preferably B2B or partner sales)
• Strong understanding of Microsoft cloud offerings and partner programs
• An excellent command of English
• Availability for business trips within Ireland
• A strong client-centric approach and excellent communication skills
• A proven ability to demonstrate the value of the cloud and a passion for the technology industry
• A clear understanding of the sales cycle and ability implement innovative and effective sales strategies
• Ability to solve complex problems and sharp analytical thinking
• Excellent adaptability

Benefits of working at Micro Warehouse (a Sherweb Company)

Sherweb is, above all, an environment where our customers’ needs are at the heart of everything we do. We are committed to living our values of passion, teamwork, and integrity every day.

A fast-paced work environment that adapts to you 

• A friendly and diverse culture where inclusion and equality are at the heart of our actions
• State-of-the-art technology and tools
• A results-oriented culture that recognizes talent, initiative, and out-of-the-box thinking
• Annual performance-based salary review
• Generous and caring colleagues from diverse professional and cultural backgrounds

 A Flexible Total Compensation Offer 

• A competitive base salary
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options 

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year. 

At Sherweb, we believe in pay transparency and fairness. The salary range provided is intended to give an indication of what you might expect for this role. However, we recognize that each candidate brings a unique set of skills and experiences. As such, the final compensation package will be tailored to reflect the specific qualifications and expertise of the chosen candidate, ensuring that we remain competitive and equitable in our offerings.

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

Please send all resumes and cover note to sgagner@sherweb.com 

Job Location Type: Hybrid

About the Role 

As a Business Development Manager for the Windows devices brands at MicroWarehouse, you will be responsible for driving strategic growth, expanding market share, and maximising revenue opportunities across the Windows device portfolio. You will leverage your commercial acumen, relationship-building skills, and market insight to deliver innovative sales solutions and create value for partners and customers.

Key Responsibilities 

• Strategic Sales Execution: Develop and implement go-to-market strategies to accelerate Windows devices sales growth, targeting new business opportunities and expanding existing accounts. 
• Market Development: Identify and pursue new markets, verticals, and customer segments for the Windows devices   family, using data-driven insights and market intelligence. 
• Relationship Management: Build and nurture strong relationships with key stakeholders, including Microsoft, channel partners, and end customers, acting as a trusted advisor and brand ambassador. 
• Lead Generation & Pipeline Management: Proactively generate leads, manage a robust sales pipeline, and drive conversion through consultative selling and solution-based approaches. 
• Partner Enablement: Deliver training, support, and enablement programmes to empower partners and drive Windows device adoption. 
• Sales Forecasting & Reporting: Monitor sales metrics, KPIs, and market trends, providing regular reports and actionable insights to leadership. 
• Collaboration: Work cross-functionally with marketing, technical, and operations teams to deliver seamless customer experiences and support strategic initiatives. 
• Customer Advocacy: Gather and relay customer feedback to influence future sales strategies and product offerings. 
• Event Participation: Represent MicroWarehouse and Windows devices brands at industry events, conferences, and partner forums to build brand awareness and network with industry peers. 
• Align with the sales team to identify and introduce additional sales opportunities across the broader product portfolio. 

Required Skills & Experience 

• Proven track record in business development, sales, or account management within the IT or technology sector. 
• Deep understanding of Windows device market and the broader Microsoft ecosystem. 
• Strong commercial awareness and ability to identify and capitalise on market opportunities. 
• Excellent communication, presentation, and negotiation skills. 
• Results-driven, with a passion for exceeding targets and delivering growth. 
• Skilled in CRM software, sales forecasting, and pipeline management. 
• Ability to work independently and collaboratively in a fast-paced, dynamic environment. 
• Experience in partner enablement, training, and solution selling is highly desirable. 

Please send all resumes and cover note to sgagner@sherweb.com 

Job Location Type: Work in Office (5 days a week)

Here’s what we do and why we do it

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/.

Here's how you will contribute to the success of the company

• Assist and provide technical support by phone and email.
• Analyze and resolve technical issues related to our products; notably Azure, Cloud Performance, other related cloud services & Microsoft 365
• Guarantee availability and maintain the performance of physical and virtual environments through system monitoring.
• Participate in scheduled maintenances on IT related devices
• Collaborate with the IT Operations team to set up and improve projects.
• Take part in major migration projects.
• Lead customers through service configurations.
• Apply strong customer service skills to exceed client expectations. We always put our partners' happiness first.
• Deliver and follow up on problem resolutions and customer satisfaction.
• Help create and/or validate procedures and documentation related to your responsibility.
• Proactively and comprehensively document customer issues in our ticketing systems.
• Collaborate as a technical resource and share knowledge with others.
• Carry out all other related tasks per the job’s evolution and departmental needs.

Here's what you need to have and master to get the job

• College degree in IT or any other combination of pertinent training and experience. 
• 5-7 years of experience in a similar role. 
• Experienced in customer service;
• Excellent English skills, both spoken and written are essential;
• Experience in exploiting virtual infrastructures. 
• Experience in one or several of the following area (an asset): 
  • Microsoft Hyper-V and/or VMware vSphere. 
  • PowerShell Scripting. 
  • Microsoft System Center. 
  • Knowledge of Microsoft Azure or AWS. 
  • Veeam Backup and Replication 
  • Knowledge of clusters and high-availability environments. 
  • Experience in large-scale environments. 
  • Experience in the replication of multi-site environments. 
  • Operation of SaaS and IaaS services. 

Considerable growth opportunities

• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Benefits of working at MicroWarehouse (a Sherweb Company)

Sherweb is, above all, an environment where our customers’ needs are at the heart of everything we do. We are committed to living our values of passion, teamwork, and integrity every day.

A fast-paced work environment that adapts to you 

• A friendly and diverse culture where inclusion and equality are at the heart of our actions
• State-of-the-art technology and tools
• A results-oriented culture that recognizes talent, initiative, and out-of-the-box thinking
• Annual performance-based salary review
• Generous and caring colleagues from diverse professional and cultural backgrounds

 A Flexible Total Compensation Offer 

• A competitive base salary
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options  

Please send all resumes and cover note to agillam@sherweb.com 

Job Location Type: Work in Office (5 days a week)

Here’s what we do and why we do it

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/.

Here's how you will contribute to the success of the company

• Assist and provide technical support by phone, email or chat.
• Analyze and resolve technical issues related to our products and services, notably Microsoft 365 & Azure
• Lead customers through service configurations.
• Provide a very high customer service level.
• Apply strong customer service skills to exceed client expectations. We always put our partners' happiness first.
• Deliver and follow up on problem resolutions and customer satisfaction.
• Proactively and comprehensively document customer issues in ticketing systems.
• Collaborate as a technical resource and share knowledge with others.
• Act as a reference for Level 2 Technical Advisors and resolve unresolved issues.
• Share your knowledge with Level 2 Technical Advisors.
• Be involved in specific projects and give training sessions occasionally.
• Carry out all other related tasks per the job’s evolution and departmental needs.

Here's what you need to have and master to get the job

• College diploma or equivalent in an IT field, computer science or equivalent experience. 
• 1 to 3 years of experience in technical support and customer service.
• Certifications in computer-based fields (an asset).
• Excellent English skills, both spoken and written are essential;
• Excellent knowledge of Microsoft-365 applications.
• Work from office 5 days per week is required

Considerable growth opportunities

• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Benefits of working at MicroWarehouse (a Sherweb Company)

Sherweb is, above all, an environment where our customers’ needs are at the heart of everything we do. We are committed to living our values of passion, teamwork, and integrity every day.

A fast-paced work environment that adapts to you 

• A friendly and diverse culture where inclusion and equality are at the heart of our actions
• State-of-the-art technology and tools
• A results-oriented culture that recognizes talent, initiative, and out-of-the-box thinking
• Annual performance-based salary review
• Generous and caring colleagues from diverse professional and cultural backgrounds

 A Flexible Total Compensation Offer 

• A competitive base salary
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options 

Please send all resumes and cover note to agillam@sherweb.com